Return and Refund Policy
- Cases accepted for return (only applicable to physical products)
– The product has a defect due to the design and technical department of http://thanhtruckb.com/
- Regulations on product return:
– The time for customers to contact to request a valid return is 03 working days from the time of receiving the product.
– How to return: Customers need to notify the staff of http://thanhtruckb.com/ via phone number 0949942222 about the reason for return, address and correct contact phone number so that we can carry out the product return process as quickly as possible according to your request. We will ask customers to provide proof of purchase (photos, videos of unpacking) to have a basis for processing customers’ requests to exchange/return goods.
For valid return requests (customers provide full information proving that they purchased the product on the website http://thanhtruckb.com/ and meet the return contact deadline), we will support customers to exchange new products.
– Product return location: http://thanhtruckb.com/ encourages customers to bring the product directly to the store at the address: Do Nha Quarter, Phuong Lieu Ward, Que Vo Town, Bac Ninh Province so that we can check the product and customers can view and choose to exchange the product according to their needs. For customers in the province, you can send the product by post and contact the Company about the exchanged product, postal code… so that we can process and send the product back as soon as possible upon receiving the product.
- Refund Policy
We do not refund all technology products after a successful transaction. All purchases are final and we do not offer any money back guarantees. You read and agree that you will not be refunded for any purchase under any circumstances.